Are you looking for fast response times? transparent pricing? an IT provider you can understand? cybersecurity you can trust?
23+
Years IT Experience80+
Companies Supported8,500+
Technical Issues ResolvedClient Testimonials
Better Service Starts Here With AcceliT
24/7 IT Support for Small to Medium Businesses
Based in Melbourne CBD and Moorabbin, Accel iT is Melbourne’s leading provider of premium Business IT support. Providing 24/7/365 Support with no lock in contracts and our phones are ALWAYS answered!
Managed IT Support Services
Our Managed IT Support Services packages give you peace of mind knowing that your IT systems are being properly checked and maintained.
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Backup & Disaster Recovery
Business data is the most important asset in today’s organisations. We can help you be certain that your data is always safe.
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IT Support Services
Having experienced technical support available when you need it stops minor issues from bringing your business to a halt.
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Office Fit outs & Relocations
Setting up or moving offices requires careful planning and execution. Our experienced team will get you working on time.
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Project Management
Getting the right advice ensures that technical projects have the best chance of delivering the desired results on time and on budget.
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Cyber Security & Malware Protection
Viruses and malware are a constant threat. The best way to remain safe is active monitoring by experienced security professionals.
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"We have designed our small business it support services around the understanding that small and medium businesses in Australia are inadequately serviced. Our team, through years of experience and exposure to a wide range of business cases, has identified many of these shortcomings. Our goal is to ensure that Accel IT is an IT services provider that genuinely stands ahead of the pack."
Why Choose AcceliT?
More than an IT service provider, we are your partner.
01
Trust
We do not hold our clients to lock in contracts. Our clients remain with us because they trust us and are happy with our service, and not because they are contractually bound.
02
Reliability
Our clients’ challenges are our challenges. No matter how complex or difficult the issue, our staff will not rest until you have confidence that it has been comprehensively resolved.
03
Integrity
We do not partner with vendors, which means we never recommend solutions based on margins or commissions; we will only ever recommend solutions that genuinely meet your needs.
04
Expertise
Our team members are among the best. We have deep experience with a broad range of technologies and platforms, which makes us ideal partners for clients with complex needs.
Our business IT support services offer a responsive and local team, specifically geared towards small to medium sized business in Melbourne. Whether your systems are unreliable, slow response times or you are just generally fatigued by IT problems our local IT support team is able to help you to focus on running your organisation not fixing IT.
In addition to IT troubleshooting, our services include IT security, cloud migration, compliance & day-to-day support. Our support is quick, friendly, flexible and has no lock-in contracts.
Looking for proactive support and full network management? Check out our Managed IT Support services.
We Partner With Industry Leaders
Synergy IB
Hulya Polites - Managing Director
We found Accel IT after a number of other appointments with IT companies. We are now very happy and secure with our IT provider and have recommended them to a number of others. Denis and the team are responsive, knowledgeable and genuinely nice people. Highly recommended.
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IT Support Melbourne FAQ's
What's included in your managed IT support services?
Our managed IT support covers 24/7 helpdesk, proactive monitoring and maintenance, cybersecurity protection, Microsoft 365 management, cloud services, backups and disaster recovery, and strategic IT planning, all for a fixed monthly fee. We act as your complete IT department, or work alongside your existing internal team.
How much does IT support cost for a Melbourne business?
Most Melbourne businesses pay a fixed monthly fee per user, depending on the level of support and security required. We provide transparent, fixed-price agreements with no lock-in contracts and no surprise invoices so you can budget with certainty.
Contact us for a tailored quote based on your team size.
Do you provide onsite IT support across Melbourne?
Yes. With offices in Dingley Village and Melbourne CBD, we provide fast onsite support across metropolitan Melbourne, including the south east suburbs and inner city. Most issues are resolved remotely within minutes, but when hands-on help is needed, a local engineer is never far away.
Do you lock clients into long-term contracts?
No. We don’t believe in lock-in contracts. Our clients stay with us because they love us. Not because a contract forces them to. You get enterprise-grade IT support on flexible terms and if we’re not delivering, you’re free to walk away.
How quickly do you respond when something breaks?
Our Melbourne-based helpdesk is available 24/7, and critical issues are triaged immediately. Most support requests are picked up within minutes, not hours… and because we proactively monitor your systems, we often fix problems before you even notice them.
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