Co-Managed IT Services for Melbourne
Strengthen Your Internal IT Team
Helpdesk Overflow
Level 2 & Level 3 Support
Managed Cybersecurity
Projects & Infrastructure
What Are Co-Managed IT Services?
Co-managed IT is a shared approach to managing business technology.
Instead of outsourcing your entire IT environment, your internal IT team continues handling the areas they know best while Accel IT provides additional people, tools and specialist knowledge.
Your internal team may continue looking after day-to-day operations while we handle cybersecurity, infrastructure, escalations or major projects. Alternatively, Accel IT can manage the user helpdesk so your internal IT manager can concentrate on strategic improvements rather than passwords, printers and routine support requests.
There is no fixed division of responsibility. We design the arrangement around your internal capabilities, workload and business priorities.
More Capability Without Expanding Your Internal Team
Internal IT teams often carry a much wider range of responsibilities than their size allows.
One person may be expected to manage Microsoft 365, cybersecurity, user support, servers, networks, vendors, backups, projects and technology planning. Even capable internal technicians can become overwhelmed when every issue, project and security alert lands with the same person.
Co-managed IT support gives your team additional resources without requiring you to recruit for every technical specialisation.
We Partner With Industry Leaders
Common Co-Managed IT Arrangements
Internal Level 1, Accel IT for Escalations
Your internal team manages routine user requests while complex infrastructure, cloud and security issues are escalated to Accel IT.
Accel IT Helpdesk, Internal Strategic Management
Accel IT manages day-to-day employee support while your IT manager concentrates on business systems, technology strategy and internal projects.
Cybersecurity Managed by Accel IT
Your internal team continues managing general IT while Accel IT provides cybersecurity technology, monitoring, security management and threat response.
Project and Infrastructure Assistance
Your internal team manages normal operations while Accel IT provides additional expertise for upgrades, migrations, office relocations and complex technical projects.
Leave and After-Hours Coverage
Accel IT provides continuity when internal staff are on leave, unavailable or unable to respond to critical issues outside normal business hours.
How Accel IT Can Support Your Internal IT Team
Helpdesk Overflow
When internal staff are busy, unavailable or dealing with a major project, Accel IT can assist with everyday user support.
Our technicians can help resolve Microsoft 365 problems, account access issues, computer faults, software errors, printing problems and other common support requests. This prevents routine tickets from distracting your internal team from higher-value work.
Level 2 and Level 3 Escalation
Your internal IT staff should not have to solve every complex technical problem alone.
Accel IT provides experienced escalation support across Microsoft 365, Windows Server, cloud infrastructure, networking, firewalls, backups, virtualisation and other business technology platforms.
Your team maintains control of the issue while gaining access to additional technical knowledge when required.
Cybersecurity Management
Maintaining effective cybersecurity requires continuous monitoring, specialist tools and the ability to respond when suspicious activity is detected.
Accel IT can manage some or all of your cybersecurity controls, including endpoint detection and response, Microsoft 365 identity monitoring, SIEM, email protection, security awareness training and security posture management.
This gives your internal team access to enterprise-grade security capabilities without requiring them to independently manage every platform, alert and investigation.
Microsoft 365 and Cloud Support
We can assist your team with the management, configuration and security of Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams and OneDrive.
Support can include account administration, Conditional Access, multi-factor authentication, email security, licensing, migrations, access reviews and troubleshooting complex Microsoft 365 problems.
Server and Network Infrastructure
Accel IT can provide additional support for physical servers, cloud servers, virtual environments, business networks, wireless infrastructure, firewalls and remote access systems.
We can help investigate recurring issues, maintain critical infrastructure, plan upgrades and assist your internal team with problems requiring specialist infrastructure knowledge.
Projects and Technology Improvements
Large technology projects can consume the attention of an internal IT team while normal support requirements continue.
Accel IT can assist with Microsoft 365 migrations, server upgrades, office relocations, network replacements, cloud projects, security improvements and business continuity initiatives.
We can manage the entire project or work under the direction of your internal IT manager.
Co-Managed IT Support FAQ's
What is co-managed IT support?
Co-managed IT support is an arrangement where an internal IT team shares technology responsibilities with an external IT provider.
The internal team may continue managing particular systems or business applications while the external provider assists with areas such as user support, cybersecurity, infrastructure, projects or complex escalations.
Will Accel IT replace our internal IT staff?
No. Co-managed IT is specifically designed to support an existing IT person or department.
We agree on responsibilities with your internal team and provide additional capacity or expertise where required. Your internal IT manager can remain in control of technology decisions and internal priorities.
What size business is co-managed IT suitable for?
Co-managed IT is generally suitable for organisations that already employ an IT manager, systems administrator, helpdesk technician or small internal technology team.
It can also suit growing businesses that want to retain internal technology knowledge while accessing additional support and specialist expertise.
Can our internal IT team continue using its existing tools?
In many cases, yes.
We can discuss how to integrate with your existing ticketing, documentation, monitoring and security systems. Where different platforms are required, we will explain why and agree on the most practical approach with your team.
We offer remote and on-site support to ensure your IT systems run smoothly. Contact us today to get the best IT support near you!
Can Accel IT handle only our cybersecurity?
Yes. Your internal team can continue managing daily IT operations while Accel IT provides managed cybersecurity services.
The exact security services included will depend on your environment and requirements, but may include endpoint protection, Microsoft 365 identity monitoring, SIEM, security awareness training and ongoing security posture management.
Can you cover our internal IT person when they are on leave?
Yes. Leave and absence coverage can form part of a co-managed support arrangement.
Proper onboarding and documentation should be completed beforehand so our technicians understand your environment and can provide effective support while the internal team member is unavailable.
Co-managed IT VS Managed IT services?
With fully managed IT services, Accel IT acts as the organisation’s primary IT department and manages most ongoing technology responsibilities.
With co-managed IT, those responsibilities are divided between Accel IT and an existing internal IT team. The business keeps its internal capability while gaining additional people, tools and technical expertise.
