We’d like to take a break from the usual tech articles to tell you, our valued customers, what makes us proud of what we do.
The IT industry is competitive, yet it is made up of boring teams that don’t do much above preventing your PCs and servers from catching fire, and putting the fire out when they do. That’s all well and good, but here are the things that make us different (and better!)
We’re Proactive
We don’t wait until something breaks. We keep a close eye on the health of hardware and software and act as soon as problems begin to develop. This way, issues that may otherwise result in downtime are addressed in a calm and orderly fashion, well before business operations are impacted. Many times our clients don’t even notice there was an issue because we fixed it before it affected them!
Downtime? What’s that?
We understand how damaging downtime can be. That’s why we have honed our processes to the point that we can carry out even the most complex maintenance tasks without interrupting your business. Our onboarding process is particularly quick and painless!
We’re Fair and Transparent
If a project is halfway complete, or systems have gone down, clients find themselves having to accept any price and terms given to them, and the IT industry is notorious for exploiting vulnerable clients. Accel IT says NO to this. Our pricing is fixed. We do not charge extra fees just because we can. Once we’ve quoted, that’s the price. We won’t come back later with “unforeseen charges”.
The Accel IT Online Platform
As an Accel IT client, you have access to our unique Accel IT Online platform which provides a host of valuable features:
- Instant access to tech support from every PC or laptop in your fleet, right from the desktop.
- Advanced ticket management and queuing which allows you to monitor your IT issues and where they are up to.
- Fully featured asset tracking and management.
- Optional remote access to all of your devices to allow you to internally provide support to your own staff.
- Much, much more!
We take your business seriously, because your business is our business.
