Managed IT Services
Managed IT Solutions Australia wide.
24/7 System Health Monitoring
Unlimited Remote IT Support
Patch & Update Management
Anti-Virus & Malware Protection
Server Management Service
Computer System Audit
What are the benefits of managed it services?
At Accel IT, we provide proactive Remote Monitoring and Management (RMM) to keep your business running smoothly. Our advanced monitoring tools continuously track your network, endpoints, and IT infrastructure, allowing us to detect and resolve potential issues before they impact your operations.
With our remote IT support, we ensure that:
✔ Your systems stay optimized and secure with real-time monitoring.
✔ IT issues are detected and resolved proactively—often before you even notice them.
✔ Your team remains productive without disruptions caused by downtime or technical failures.
As a trusted Managed IT Service Provider (MSP) in Melbourne, we use industry-leading RMM technologies to safeguard your IT environment. Our 24/7 Network Operations Centre (NOC) automatically receives alerts when potential problems arise, enabling us to take immediate action and prevent small issues from turning into costly failures.
By partnering with Accel IT, you’re future-proofing your business with proactive support, minimal downtime, and expert IT management—ensuring seamless operations at all times.
Get in touch today to learn how our Remote Monitoring & Management can help your business stay secure, efficient, and resilient.
Why choose Accel IT as your Managed IT Services Company?
As a business owner, you know how important it is to have reliable Managed IT services. Whether you need help with network security, data backups, or software updates, having a trusted managed IT service provider can make all the difference. But with so many managed service providers out there, how do you choose the right one?
At Accel IT, we believe that our dedication to quality, customer service, and innovation sets us apart from other managed IT service providers. Here are just a few reasons why you should consider choosing us as your IT services partner:
Expertise in Managed IT Solutions
Accel IT has been providing managed IT services for over a decade. Our team of experienced technicians has the skills and knowledge to handle any IT challenge that your business may face. From cybersecurity to cloud computing, we can help you stay up-to-date with the latest technology trends and best practices.
Comprehensive Managed IT Services
We offer a wide range of IT services to meet the needs of businesses of all sizes. Whether you need help with network monitoring, data backup and recovery, or software upgrades, we have the expertise to help. Plus, we can customize our services to fit your specific business needs and budget.
Exceptional Customer Managed IT Support
At Accel IT, we believe that customer service is just as important as technical expertise. Our friendly and knowledgeable support team is available 24/7 to answer your questions and provide assistance whenever you need it. We think it’s important and work hard to build lasting relationships with our clients, and we’re always here to help you succeed. We want you to see us as part of your team.
Cutting-Edge Technology
We stay on top of the latest technology trends and innovations so that we can provide our clients with the best possible service. Whether it’s cloud computing, virtualization, or cybersecurity, we use the most advanced tools and techniques to keep your business running smoothly and securely.
If you’re looking for a reliable and experienced managed IT service provider that offers comprehensive services, exceptional customer support, unlimited remote support, and cutting-edge technology, Accel IT is the right choice for your business. Contact us today to learn more about how we can help you succeed with our IT services.
What Does MSP Include?
1. IT Support & Help Desk
- Unlimited remote & onsite support for covered devices
- Fast response times for critical IT issues
- Australian-based help desk – Speak to real experts
2. Cybersecurity Protection
- Endpoint Detection & Response (EDR) – Protects against malware and ransomware
- Managed Detection & Response (MDR) – 24/7 security monitoring and incident response
- Security Information & Event Management (SIEM) – Detects and prevents cyber threats
- Network-wide security – Protects all devices from phishing, scams, and malware
- Spam & email security filtering – Prevents cyber threats before they reach your inbox
3. Microsoft 365 & Cloud Services
- Microsoft 365 & Google Workspace management
- Cloud file sharing & email security
- License management & renewals
- Microsoft Teams & SharePoint setup
4. Cloud Backup & Disaster Recovery
- Automated backups for Microsoft 365 & Google Workspace (email, OneDrive, SharePoint, Google Drive)
- Cloud backup for business data and servers
- Rapid disaster recovery to minimize downtime
5. IT Infrastructure & Network Management
- Managed business-grade Wi-Fi & networking
- Firewall & VPN setup for secure remote access
- Hardware & software procurement
6. IT Consulting & Strategy
- Technology roadmaps – Plan for future growth
- Business IT assessments – Ensure efficiency & security
- Cloud migration & modernization
FAQ's
What’s the difference between Managed Services (MSP) and Ad-Hoc IT Support?
Managed Services (MSP) provide proactive, ongoing IT support with 24/7 monitoring, security, and maintenance to prevent issues before they happen.
Ad-Hoc IT Support is reactive, meaning you only pay for support when something breaks or needs fixing.
MSP is like having an IT team on call, ensuring minimal downtime.
Ad-Hoc is pay-as-you-go, but issues could be more disruptive and expensive over time.
How fast is the response time for IT issues?
We prioritize support tickets based on severity:
- Critical issues – Response within 5 minutes
- High priority – Response within 2 business hours
- Normal issues – Response within 1 business day
- Low priority – Response within 2 business days
For urgent issues, our Australian-based help desk is always available.
Are there contracts for Managed IT Services?
No lock-in contracts. We believe in earning your trust every month with exceptional service. Our Managed IT services are billed monthly, and you can adjust or cancel with 30 days’ notice.
Do you provide all-inclusive support?
Yes. Our AccelCare MSP plan includes:
- Unlimited tech support for covered devices
- 24/7 monitoring & security (antivirus, EDR, spam filtering, network protection)
- Patch management & software updates
- Microsoft 365 management (emails, SharePoint, Teams)
- Backup & disaster recovery for critical data
Some out-of-scope services (e.g., office moves, new hardware purchases, one-off projects) are billed separately.
What size businesses do you support?
We specialize in small to medium businesses (SMBs) across various industries. Whether you have 5 users or 100+, we tailor solutions to fit your needs.
How do I get started with Accel IT’s Managed Services?
Getting started is easy. Our onboarding process ensures a smooth transition with zero downtime:
- Initial consultation – We assess your IT environment and needs.
- Setup & documentation – We document all devices, software, and access credentials.
- Security & monitoring deployment – We implement security tools and monitoring systems.
- Ongoing management – We proactively maintain, update, and support your IT systems.
Book a FREE consultation today – Call us at 1300 987 166 or visit accelit.com.au.
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