How to submit an IT Support ticket

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Step 1.
Look for the QR code on your PC which would have been applied by Accel IT. (See image below)

QR code

Step 2.
Once scanned on your phone, click on the link and you will be taken to a page to submit a ticket. 

accelit ticket phone

Step 3.
Just make sure to fill in all the required details, and be sure to use your company email address otherwise, the ticket won’t go through.

Step 1.
Go to the accelit.com.au website in your browser. 

Step 2.
A. Once on the website, select “Client Support” on the top bar.
B. You will then have a pop-up box, click on “Submit A Ticket”. 

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Step 3.
You will be re-directed to the submit a ticket page. Just fill out the required fields and click “Get Help”. 
In the email field, make sure you put in your company email address, not personal. *

create support ticket

Step 1.
Click on ^ (Up arrow) in the system tray located on the bottom right of your PC 

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Step 2.
Once clicked, you will see the Accel IT logo icon in your system tray. Click this icon and then click “Submit A Ticket”.

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Step 3.
You will be re-directed to your default website browser. Just fill out the required fields and click “Get Help”. 
In the email field, make sure you put in your company email address, not personal. *

create support ticket

Step 1.

Contact 1300 987 166 and press ‘1’ for support.

Step 2.
We will then lodge a ticket on your behalf and a technician will be alerted to contact you.

(ONLY FOR URGENT REQUESTS)

Client principals have access to an account manager contact and can escalate tickets immediately.

We kindly request that all managers and company directors to not give staff members our private contact details as this can easily get out of hand. We would like to extend this offer for urgent requests only.