Job Openings @ Accel iT

Why We Do What We Do

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Level 1/2 IT Support Technician

Full Time Position

We’re looking for an IT Support Specialist who is currently strong in Level 1 support and ready to move into Level 2 support within 90 days of starting.

You’ll get genuine mentoring, hands-on technical experience, and a clear path into senior engineering.

This is the perfect role for someone who enjoys solving problems, working directly with clients, and wants exposure to servers, Microsoft 365, networking, security, and real-world IT environments.

What you’ll be doing:

Providing remote IT support to business clients
Troubleshooting Microsoft 365, Outlook, Teams and login issues
Supporting desktops, laptops and mobile devices
Setting up new users, onboarding and offboarding
Managing support requests and keeping clients updated
Supporting file shares, NAS devices and permissions
Basic firewall, VPN and remote access troubleshooting
Escalating complex issues with strong notes and troubleshooting steps
Learning Level 2 tasks including servers, Azure, networking and security

What we’re looking for:

2+ years in IT support, helpdesk, MSP, or internal IT
Experience with Windows 10/11 & MS365, SharePoint / OneDrive administration
Experience with Active Directory / Entra ID
Basic networking (DNS, DHCP, VPN)
Strong troubleshooting mindset
Polite communication with non-technical users
Strong documentation habits
Someone who genuinely wants to grow technically
Understanding of PowerShell basics

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Why Choose Us?

Some reasons to consider us as your IT partner

01

Trust

We do not hold our clients to lock in contracts. Our clients remain with us because they trust us and are happy with our service, and not because they are contractually bound.

02

Reliability

Our clients’ challenges are our challenges. No matter how complex or difficult the issue, our staff will not rest until you have confidence that it has been comprehensively resolved.

03

Integrity

We do not partner with vendors, which means we never recommend solutions based on margins or commissions; we will only ever recommend solutions that genuinely meet your needs.

04

Expertise

Our team members are among the best. We have deep experience with a broad range of technologies and platforms, which makes us ideal partners for clients with complex needs.